Top 10 Things you should avoid when selling on WhatsApp
Many company owners and entrepreneurs worldwide need to know how to sell on WhatsApp, therefore we concentrate on offering expert advice and suggestions on what to do and what not to do while texting clients on the app.
In order to maximize your time and get better outcomes, we want to discuss 10 things you should avoid while selling on WhatsApp.
We have previously given you
ten keys to provide excellent customer service on WhatsApp.
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| Things you should avoid when selling on WhatsApp |
1. R espect WhatsApp’s terms and rules.
Reading WhatsApp’s instructions and documentation is the
first step towards becoming successful with the service.
Before we begin, we don’t want to get blacklisted! These
terms and rules might spare you future hassles by assisting you in avoiding
errors that could result in the suspension of your account.
WhatsApp will let you
know which goods and services are blocked or limited within the app. The
“rules” governing WhatsApp Business products are known as WhatsApp business
policy. Terms of service for WhatsApp: Since they are the fundamental
guidelines, you should always abide by them.
2. Never strike up a discussion without the client’s permission.
Don’t misuse WhatsApp’s facilities to send users unsolicited messages because the company is stringent about privacy. Be sure to communicate persons who have gotten in touch with you first or who have given you permission to message them.
WhatsApp links are an excellent way for them to get in touch
initially. Make it simple for users by adding a personalized phrase to your
link, such as ”Hello, I want more info.” Link clicks will direct people to your
chat, where they may choose to initiate the conversation by sending the first
message.
3. Steer clear of broadcast lists and refrain from sending mass mails.
Businesses are specifically advised by WhatsApp not to send
mass messages since they are seen as spam. They prohibit and delete accounts
using machine learning user reports. Conversely, broadcast lists are allowed
for businesses, but don’t misuse them because consumers can find the messages
bothersome and report your account.
Make your own customized links for WhatsApp, such as
wa.link/MyBrand. For $6 USD a year, sign up for Walink Premium to grow your
business with branded links, Multilink pages, Multiagent service, and more.
4. You shouldn’t take information out of WhatsApp.
As previously stated, WhatsApp values user privacy, hence it is not allowed to extract user data on a large scale using either automated or human tools. To utilize personal information within legal bounds and in accordance with WhatsApp policies, always get users’ consent.
5. Avoid sending unsolicited texts
Users may not remember granting you permission to contact
them, so in order to minimize any inconvenience, you should promptly stop
texting them and remove them from your database or contact list whenever they
request to stop.
6. Never disregard messages from customers.
Following WhatsApp’s guidelines to do business within the app was the main emphasis of the first things on this list. Let’s now explore some common mistakes people make while trying to sell goods and services on WhatsApp.
WhatsApp selling calls for professionalism and an awareness
that it’s a full-time career, not something you do in your spare time. This
entails being open and responsive to all of your clients’ communications. To
let customers know when you are online and whether you have seen their
messages, turn on your last seen and read confirmation in the app’s privacy
settings.
People shouldn’t be left on read.
7. Don’t use voice conversations to sell on WhatsApp; instead, just use text messages.
This is a contentious suggestion because voice messages are easier for people to respond to, they may be a more amiable form of communication, and they put the company in a closer relationship with their customers.
- On the other hand, audio messages might make your work more difficult in a few ways:
- Voice messages might be taken out of context and misunderstood.
- It is difficult to locate crucial information in voice messages because they cannot be tracked or searched.
- Relevant information typically takes longer to convey in voice messages. A voice communication containing ten seconds of relevant information could take a minute to convey.
- To establish some common ground while being professional and courteous, let’s agree to use voice messages ONLY for non-essential information between the client and the business, such as a greeting message.
- You can’t tell your clients not to send you voice messages, so always verify relevant information, transcript their message, and request confirmation.
Find businesses that use WhatsApp in your area by searching
by name or description in the WhatsApp links search engine, and then talk with
them in one click.
8. Avoid bickering with consumers when selling on WhatsApp.
It’s obvious, but texting 100 to 150 consumers per day can
be tiresome, especially when some people are irritable and nasty.
Breathe and never forget that the first step in providing excellent customer service is patience. Pointless conversations will take up too much of your valuable time and interfere with your tasks, so be kind in your response and never play the victim or your customer will use it as an excuse to argue further and waste time.
9. Don’t say “I don’t know,” “I can’t,” or “I don’t want to.”
WhatsApp was created to facilitate communication, and users prefer contacting companies through the app to obtain further details. In order to provide the consumer more than they originally requested and maybe save time when responding to future inquiries, be proactive and supply the information they have requested along with even more.
10. Avoid wasting your customers’ time (and yours) to sell on WhatsApp
WhatsApp is here to make communications easier, and people like to reach businesses in the app to get more information. Be proactive, share the information the customer is asking for and even more, that way they get more than they initially asked for and you may save some time answering questions your customer may have in the future.